Also known as UX Testing, it is a technique to evaluate a product by testing it with the intended users. Usability Testing is an irreplaceable usability practice, as it gives direct input on how real users use your product.
• Identifying problems in the design of the product or service
• Uncovering opportunities to improve
• Learning about the target user’s behavior and preferences
There are many different types of usability testing, but the core elements are the facilitator, the tasks, and the participant.
• The facilitator briefs the tasks to the participant.
• As the participant performs these tasks, the facilitator observes the participant’s behavior and listens for feedback.
• The facilitator may also ask follow up questions to elicit detail from the participant.
• Usability testing session is a great way to watch how users actually use your product.
• We can measure whether users are able to complete a set of tasks when using your product and what problems they faced.
• The entire session is recorded for further analysis, such as measuring how long they take to do a task, what is their satisfaction level when using your product, what are their pain points and suggestions.
Deliverables:
1. Recording of the laptop/mobile screen along with the users' voice
2. Analysis and Report of the issues and suggestions for improvement
• Websites (Desktop, Mobile, Tablet)
• Apps (Desktop, Mobile, Tablet)
• Wireframes & Prototypes
• Softwares
• Games
• Physical shop environment (from prototype to the final design before public launch)
• Duration: 1 hour
• Conduct the user study in our test lab or we can set up a mobile test lab at your office
• Duration: 30-60 minutes
• Conduct the user study online
Our User Testing Facility is equipped with a one-way mirror, and an observation room.
We are located at UOA Business Park at Shah Alam, which has a direct pedestrian bridge to the Subang Jaya LRT and KTM station. This allows users and clients to travel to our test lab easily via public transport.
We can set up a temporary test lab at your office. This way, you and your product team can observe the sessions at your convenience!
We can help to recruit the users. Just drop us the recruitment criteria in the form below and we'll take care of the rest!
Our respondent recruitment team will help you to schedule in-person usability test and remote research interviews with your targeted participants.
is an award winning UX research & strategy consulting firm in Asia, aspires to improve experience of the world by empowering everyone to build user-centric products through our innovation tools & approaches. We've been providing expertise to enterprises in Malaysia, Singapore, Hong Kong, China, Taiwan, Thailand, Indonesia, Vietnam & Phillipines.
Just fill up the form below and we'll get back to you!